Return Policy

If you are not 100% satisfied with your purchase from Lewis, you can return most items for any reason at no charge within thirty (30) days from the purchase date. A restocking charge may be assessed.  Your purchase must be returned in salable condition with the original packaging, including Universal Product Code (UPC), all manuals and parts, and your receipt or packing slip.  A Return Authorization (RA) number must be obtained from a Lewis Customer Service Representative before merchandise can be returned (see contact information below).

Software and cartridges are not returnable if they have been opened.  Food and perishable items are not eligible for returns, nor are specially manufactured items or orders involving custom cutting or other customized modifications or work. 

You can bring your item to any Lewis location, even if you ordered it online.  We also offer convenient online returns; simply click on "Return an Item" or call Lewis Customer Service at 312-829-0244.  Depending on your location and the item you want to return, Lewis will either send you a return label via email with return shipping instructions, or will arrange to pick up your item.  You will receive credit for the returned item shortly after the product is received at Lewis’ warehouse and confirmed to meet all requirements for a return.  If the reason for the return is not a result of a Lewis error or a defective product, the cost of the return shipping will be deducted from your refund, unless you pre-paid the return shipping fees or returned the product at a Lewis location.  Lewis carefully monitors returns, and in some cases, Lewis may refuse to accept a return in the absence of a receipt.