Frequently Asked Questions

  1. Can I order something I don't see in your catalog?
  2. How do I return a product?
  3. Is there a minimum order amount I need to spend?
  4. I want to order some office furniture. Can I do that online?
  5. How long will it take for me to receive my order?
  6. I've been told my item is backordered. What does this mean?
  7. How do I check the status of my order?
  8. How do I change or cancel an order?
  9. Where can I find out about special promotions, offers and discounts?
  10. Does Lewis have a price match guarantee?
  11. What methods of payment does Lewis accept?
  12. Why is sales tax added to my order?
  13. How do I obtain a Tax-Exempt customer number?
  14. When I place an order how will I know the item is in stock?

Answers...

  1. Can I order something I don't see in your catalog?

    Yes, please contact customer service and we will be happy to source it for you.

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  2. How do I return a product?

    You can bring your item to any Lewis location, even if you ordered it online. We also offer convenient online returns; simply click on "Return an Item" above or feel free to call Lewis Customer Service at 312-829-0244.

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  3. Is there a minimum order amount I need to spend?

    There is no minimum order amount.  We offer free delivery for orders of $50 or more (excluding Oversize Items). Orders under $50 will incur a freight charge.

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  4. I want to order some office furniture. Can I do that online?

    Some furniture items are not available online, please contact Customer Service if you don’t see what you are looking for and we will be happy to assist you with your furniture order.

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  5. How long will it take for me to receive my order?

    Most products will be delivered next business day.

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  6. I've been told my item is backordered. What does this mean?

    Lewis has most items in stock. Backorders will ship within 1-3 business days, Customer Service will contact you with an exact delivery date on those items.

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  7. How do I check the status of my order?

    After you place an order and it has been processed for delivery, you'll receive a confirmation email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other relevant information. To check the delivery status of your order, click on the Order Status page and then provide your order number and zip code. If we become aware of any issues with your order, you'll be contacted by a Customer Service Representative.

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  8. How do I change or cancel an order?

    Most orders are transmitted almost immediately to our warehouse, where they're processed and shipped out. So if you want to change or cancel your order, please let us know as soon as possible by calling 312-829-0244. We'll check the status of your order and attempt to make the necessary changes. If your order has already been transmitted to our warehouse for shipping, we may not be able to make changes to the order and it will ship as is. If that's the case and you'd like to place an additional order, please contact Customer Service.

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  9. Where can I find out about special promotions, offers and discounts?

    The Lewis Rebate Center is where you'll find all our best deals, including our Weekly Specials. You can also find out about special promotions by connecting with us on Facebook and Twitter.

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  10. Does Lewis have a price match guarantee?

    If you have a lower price from a competitor, on a comparable item, Lewis will make every effort to meet or beat that pricing. For a price match, contact your Lewis sales representative or email us at: [email protected]

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  11. What methods of payment does Lewis accept?

    We currently accept Visa, MasterCard and American Express. Lewis maintains reasonable and appropriate standards to safeguard your Personal Information. We cannot accept cards issued outside the United States.

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  12. Why is sales tax added to my order?

    Lewis is required to charges sales tax on orders for taxable items in accordance with state and local tax laws.

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  13. How do I obtain a Tax-Exempt customer number?

    If you are a tax-exempt organization fax your tax certificate to our credit department at 847-520-0073. Your account will be setup as soon as our credit department verifies your tax-exempt information.

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  14. When I place an order how will I know the item is in stock?

    In the rare instance that an item becomes out of stock after you've placed an order, we'll notify you promptly. We will also recommend alternative products in the event that we are out of stock in your area. In case of an out-of-stock situation, Customer Service will be ready to assist you with selecting a substitute.

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